How to Solve “PlayStation Network Sign-In: Failed”? 6 Solutions
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- How to Solve “PlayStation Network Sign-In: Failed”? 6 Solutions
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The error “PlayStation Network Sign-In: Failed” is quite annoying as it impedes you from playing a game on your PS4. Why does this issue happen? How to get rid of it? In this post, MiniTool Partition Wizard talks about the causes and solutions.
Why can’t I sign into PlayStation Network on my PS4? The possible reasons are:
1.You input a mismatched username and password:
The most common reason for the sign-in error is that you input your username or password wrong. So, make sure your input the right username and password.
2. The PS Network server is down due to maintenance:
PS users will encounter “PlayStation Network Sign-In: Failed” when the server is in maintenance. You can go to the path: Setting > Network > Test Internet Connection and then follow the on-screen instructions to make sure your console can get online.
3. Your IP has been changed or banned by PS:
If you see the error code WS-37397-9, it means that your IP address has been banned. That’s because PlayStation Network server Ai’s detects some suspicious activities from your IP address.
4. Your internet connection goes wrong:
Make sure that your network connection can work functionally.
Now, let’s start performing the following solutions to fix “PSN sign-in failed”.
Fix 1: Automatic Login
Step 1: Go to Settings and then choose the User option.
Step 2: Move to Login Settings and tick the Log in PS4 Automatically option.
Step 3: Restart your console and try to sign in.
Fix 2: Update Your PS4 System Software
You can update PS4 system software manually or using an external storage device. Here I show the first way.
Step 1: Go to Settings on your console.
Step 2: Select System Software Update > Update Now.
Step 3: When the download is complete, read the System Software License Agreement. Then, click Accept and press the X button to confirm your choice.
After these steps, please attempt to login in to PSN and see if the issue persists.
Fix 3: Disable Media Server Connection
Go to Settings and then select the Network from the menu.
You will the Media Server Connection option. Click the option to disable it.
Fix 4: Change DNS Settings
“PSN sign-in failed” can be ascribed to the blocked IP address. To unblock the IP address, you can try changing DNS settings. Below are the steps to change DNS settings.
Step 1: Go to Settings > Network.
Step 2: Select Internet Connection Setup.
Step 3: Select Use Wi-Fi to connect to the network and then choose Custom.
Step 4: Select the Wi-Fi network you want to use and then set the IP Address Settings as Automatic.
Step 5: Select Do Not Specify on the DHCP Host Name screen.
Step 6: Select Manual under DNS Settings, and then enter the following Google DNS.
After that, click the Next button to continue.
- Primary DNS – 8.8.8.8
- Secondary DNS – 8.8.4.4
Step 7: When you see MTU Settings, still select Manual and then set the MTU value as 1456.
Step 8: Click Do Not Use under Proxy Server. Then, click Test Internet Connection.
When the test comes to an end, please try to resign-in PlayStation Network.
Fix 5: Rebuild Database
Step 1: Power off your PS4.
Step 2: Hold the Power button for 8 seconds.
Step 3: Connect your dual shock 4 to your PS4 using a charging cable and then press the PS button.
Step 4: Navigate down to the rebuilt database option and press X.
Fix 6: Reset Your PS4 to Default Settings
Here is the last resort to fix “PlayStation Network Sign-In: Failed”.
Resetting your PS4 to default settings could be helpful. But note that this solution will erase all your data on your internal drive. So, confirm there is no important data on your internal drive.
Step 1: Go to Settings and then choose Initialization.
Step 2: Select Initialize PS4. Then, select Full on the next page to perform a full factory reset.
About The Author
User Comments :
PlayStation 5 ‘wv-109156-2’ error troubling some players
Here’s the crux of the article in video form
New updates are being added at the bottom of this story…….
Original story (published on January 02, 2023) follows:
PlayStation 5, the latest console from Sony, has been very successful in the market.
It is common to have difficulties when trying to find a PS5 at the official price due to the high demand for the console.
That said, currently some PlayStation 5 (and even PlayStation 4) owners have been experiencing the ‘wv-109156-2’ and ‘0x00000023 SSL connect’ errors when trying to play EA games.
PlayStation 5 and PlayStation 4 ‘wv-109156-2’ and ‘0x00000023 SSL connect’ errors
According to multiple reports, the PlayStation 5 and PlayStation 4 ‘wv-109156-2’ and ‘0x00000023 SSL connect’ error messages suddenly pop up for some players when trying to load a game from Electronic Arts.
The problem appears in the form of a floating window with the message ‘Something went wrong’. From there, the only option players have is to exit the game by pressing the ‘OK’ option.
Source (click/tap to expand)
Need help with something on my PlayStation
Just went to play need for speed unbound after it being a couple days since I last had played it and I got this white screen and an error code wv-109156-2 and it won’t let me play the game.
Source
my apex wont work (ps5)
my apex is frozen on a white screen when logging on and shows in the top left corner:
ERROR: 0x00000023
SSLError: 0x0000000
SSL connect error
Source
Some players suggest that the problem is related to a recent outage on EA servers.
Some potential workarounds
There are players who managed to resolve the error by re-signing into help.ea.com with their PlayStation Network (PSN) credentials.
Managed to get this working by simply resigning into help.ea.com. Had the same error appearing when trying to play It Takes Two online. Hope this helps.
Source
In other cases, players also had to agree to EA’s new terms and conditions.
Sign in to your EA account via the EA website on a phone or computer. You’ll be able to sign in with your PSN account credentials. A window should pop up to accept the terms and conditions with EA.
Then try launching Apex again.
Source
There is still no official acknowledgment from the PlayStation or EA team. We will update this story as events unfold.
Update 1 (January 03, 2023)
08:50 pm (IST): There is another potential workaround that involves disabling 2-Factor Authentication on your EA Account:
– Log into your EA Account at EA.com
– Go to Account Settings -> Security
– DISABLE 2-Factor Authentication
– On your console, close NHL 23 and reboot the game
– Attempt to connect to the EA servers.
Source
Remember to re-enable 2-Factor Authentication on your account once the issue has been officially fixed.
03:49 pm (IST): EA support has acknowledged this issue and said that they are working to fix it. However, they did not provide any ETA.
Hi & thanks for reaching out about that connection error in FIFA.
I know that must be super annoying. To help you here I can confirm that we’re aware of the error & we’re working on a fix as we speak. We’re tracking it here so keep an eye out: https://bit.ly/3GxWvwm -Dan (Source)
Update 2 (January 04, 2023)
09:38 am (IST): Here’s a tip from the community manager for those affected if prompt to accept terms after login does not appear for them.
when you log in (be sure to use the PS login option) you should be prompted to accept terms when you log in. If this isn’t happening for you, I wonder if you can use your PSN account starting with a “N” and see if anything changes. (Source)
Update 3 (January 05, 2023)
12:19 pm (IST): There is another potential workaround that could help you to fix the error messages:
Start your console safe mode and clear cache and rebuild the database. Work fine for me and error is gone now NHL 23 works again.
Source
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.
Suspension of access to PlayStation™Network (Russia)
Find out why we are suspending players from PlayStation™Network (PSN) and what to do if this happens to you.
Why are we suspending players from PSN
By creating a PlayStation™Network (PSN) account, you agree to be bound by the PlayStation Network Terms of Service, which includes the Community Guidelines.
If you violate these Terms, we may temporarily or permanently suspend your account. For very serious violations, we may suspend access to the PlayStation Network for your PlayStation console. nine0003
Terms of Service
Community Code of Conduct
PlayStation policy on hate speech
How do I know if my account or console has been suspended from PSN?
If we suspend access to PSN for your account or PlayStation console, you will see an error code when you try to sign in.
We usually send an email explaining the reason for the block and the duration of the block. We use the email address associated with your account (your sign-in ID). But the letter may accidentally end up in the junk mail folder. nine0003
If you do not receive a notification, please contact us for more information.
When will I be able to access PSN again?
You will have access to PSN when your temporary suspension of your account ends. The remaining time can be found in the notification email from the PlayStation security team.
Can I appeal a PSN suspension?
The PlayStation Security team thoroughly investigates all cases that result in the blocking of access to the PlayStation Network. Therefore, all blocking decisions are final and not discussed. Exception:
-
You have been temporarily blocked due to account debt. This block will be lifted when you pay off the debt. Find out more in this guide: Suspending access to PlayStation Network due to debt.
What happens if my account or console is locked out?
When your account is suspended, you cannot use PlayStation Network. This means that some products and services will not be available to you, even if you have paid for them. nine0003
When access to the PlayStation Network is blocked for the console, you cannot connect to the network on it with any account.
Can I manage my subscriptions if my account is suspended?
If your account is suspended, the following settings will not be available to you:
- Add/Remove payment method
- Unsubscribe .
We will never accept subscription payments for a suspended account. If a subscription payment is made while your account is suspended, we will not accept your payment and your subscription (and all benefits associated with it) will become invalid. nine0003
If you would like to make changes to your subscription settings while your account is locked, please contact us.
Can I unblock my purchased PlayStation console?
No. If you bought a locked PlayStation console, please contact the seller for help.
«Unable to sign in to PSN.» Solution for seven of the most common PlayStation Network errors
«Unable to sign in to PSN». Solution for seven of the most common PlayStation Network 9 errors0071
Why
I can’t connect to PSN?», «Why
kicks me out of the network? other
more and more questions like this are being asked.
PS4 and PS3 owners. Sometimes a problem
lies in the Sony servers themselves and then
it remains only to wait. However, in most
cases of network problems can be solved
on one’s own. In this article, we will analyze
common problems with PSN and
we will propose methods for their solution.
Read here how to solve the problem with access to PSN due to Roskomnadzor blocking. nine0052
Faults
with PSN
The most
a common problem is the fall of the
PlayStation Network.
If during connection
error code CE-33991-5 is displayed, then
problems, most likely from
Sony. You can check the status of PSN on the official
page: https://status.playstation.com/ru-RU/. Site
updated regularly, and besides
indicates the specific cause of the problem
at the current moment. He also points out
possible problems when playing certain
online games, trophy synchronization and
availability of other networking opportunities.
If the service really went down, then
it remains only to wait until the problem
not fix by Sony itself. nine0003
This is what a typical PSN status should look like
If
page does not show any problems, then
PS4 internet problems. Go to
Settings > Network > Check
internet connection» and do everything
according to instructions. If the connection fails,
disconnect the network router and modem from
power for a couple of minutes, and also turn off
PS4. Then turn on the modem, router and,
finally, the console. Take the test again
connections — the problem should be solved.
Lag
during multiplayer game
After
connecting to PSN while playing some
online games you may experience lag.
Usually the reason is a bad Wi-Fi connection.
In this case, move the router closer
to the console. If between the prefix and
device is a wall or floor, then
an obstacle slows down the speed and
signal strength.
This is a good internet speed for online play
If
solution did not help, worth a try
wired connection to console via
Ethernet cable. It’ll take longer
and you will need to run a cable from
modem to the set-top box, but the connection
over cable eliminates most problems
with PSN, including lag and disconnection during
network battles. nine0003
Except
In addition, you may need to change
rate for a faster connection.
Before calling your ISP, try
the methods mentioned above. At the same time, no one
from network users should not load
connection — stream video online or
download a large file.
How
fix PSN issue with code CE-35239-2
Easy
download the latest update for
firmware. To access network
PSN features require an official
update from Sony. Not necessarily the last
version — more or less fresh firmware
will allow you to run online games. nine0003
For
download the file, go to «Settings»
> «Updating the system software
security” and follow the directions exactly.
Error
on PSN with code CE-34452-8
More
one common mistake
PSN users. She means that
download data may have been corrupted,
and in this case, the game will not start
succeed. There is a simple solution to the problem
in three steps:
-
erase
corrupted content from the console and
restart your console. Go to
«Library» and download the data again. nine0003 -
go to
internet settings. When accessing
another connection, try it. Maybe
help change to static IP or change
DNS server.
-
load
the network was large and the problem arose
again. Go to «Settings» >
«Initialize» > «Initialize
PS4. Be careful — all data and
settings are deleted during initialization
from the console so take care of them
safety before selecting this option.
Not
Can’t login to PSN
If
the icon «Failed to sign in» appears.
PSN» or code CE-33992-6, this means that the servers
Sony are on the technical
service. In this case, it remains
just wait. Check status
networks on the official page and follow
for news on Sony twitter.
Not
able to sync data
prizes from PSN
It’s a pity if the «platinum» earned with sweat and blood suddenly evaporates
If
there was an error with prizes or damaged
prize network data, you need to manually
sync data with PlayStation Network.
Open «Prizes» and select
«Sync with PlayStation Network»
from the OPTIONS button menu. Thereafter
restart your PlayStation 4.
